Monday, February 28, 2011

How to deal with passive aggressive behavior

People who exhibit passive aggressive behavior may or may not recognise what they do or why they behave in this certain way. Let’s look at some examples of passive aggressive behavior, what their motivations may be and how to deal with someone who uses this behavior.

People who have a passive aggressive personality tend to obstruct or punish people around them. For example rather than verbalising that they do not want to do something by simply saying “I would rather not do that” they may just turn up late to a meeting, or raise minor excuses that prevent them from doing what is required. A frequent response of the personality type is to play the ‘underdog’ or ‘victim’.

The person using this personality trait may feel undervalued, inadequate, bitter and passed-over in terms of position. This may be a subconscious response that reflects their life view. The motivation of such actions is complicated and not necessarily purposed but a response to how the person feels.
It is important to recognise the negative influence and power that this behaviour can have on an organisation.
This person rarely displays direct confrontation and so the behaviour can engender sympathy from some colleagues, never the less it will control outcomes. It is also harder to challenge because small subtle resistance can be difficult to identify as confrontation and may be mistaken for a mild case of poor performance. Passive aggressive behaviour can be as destructive, if not more so, as outward direct aggression and confrontation.
How to deal with passive aggressive personality traits presents a big challenge. Firstly we have to recognise that is what we are dealing with and that he person is not a ‘victim’. You do not have to wrap them up in cotton wool and protect them. When we yield to this type of personality we fuel the behaviour and encourage inappropriate control. 


Challenge the behavior and not the person. If someone promises to help you on a project and then they are repeatedly late or ill-prepared it is important to challenge the behaviour to expose the lack of congruence. You can’t say that you want to do everything to move the project along and then not do your bit.

The process – for example you might say, “John you voiced your full support when we agreed to take on this project, however I have noticed that on the last two meetings you have arrived x minutes late and that you have not completed the tasks agreed.” Now you can challenge the motive behind the behavior, “tell me John is there something on your mind regarding this project, for example would you have preferred to not been involved?” Always offer solutions, saving-face options and state what type of behavior you would prefer.

Passive aggressive people hide behind subtle under current-messages; a direct challenge will often flush them out. It is important to encourage open honest exchange of views. If someone is treating you in this way you need to think of it as if they were using an overtly aggressive approach. This behaviour is no less acceptable.
When you are faced with a colleague who is impacting on the performance of the team you may wish to consider other options.